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ITIL®: Foundation and Examination

This course introduces the IT Infrastructure Library® (ITIL® and the concept of IT Service Management (ITSM). It outlines the processes required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of ITIL.

IMPORTANT: Included in this course is the ITIL®: Foundation Examination. Taking the exam and pursuing certification is optional, however all students enrolled in the ITIL®: Foundation and Examination course are eligible to take the exam. When the course is delivered as in person Instructor-led Training, the exam will be administered at the end of class. If the class is delivered online, the instructor will provide students with logistical information on how to take the exam.

Note: Candidates are required to read the APMG Terms and Conditions carefully before registering for the class.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

Major release:

ITIL®

Good for:

Administrators, Developers, Users

Course Delivery:

Instructor-Led | 24.00 時間

Course Modules

  • Service Strategy
    • Purpose, objectives, scope, and value of Service Strategy
    • Key processes in Service Strategy
    • Key terms in Service Strategy
    • Defining a business case
    • How to create value
  • Service Design
    • Purpose, objectives, scope, and value of Service Design
    • Key terms in Service Design
    • Five Major Aspects
    • Major processes
    • Roles
  • Service Transition
    • Purpose, objectives, scope, and value of Service of Transition
    • Key terms in Service Transition
    • Key processes in Service Transition
  • Service Operation
    • Purpose, objectives, scope, and value of Service Operation
    • Key terms in Service Operation
    • Key processes in Service Operation
    • Functions