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BMC Helix Operations Management with AIOps

Make better decisions faster with award-winning intelligence and automation

Watch video overview 1:48
アナリスト調査:

Forrester: Total Economic Impact™ of BMC Helix

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アナリスト調査:

EMA Radar Report: AIOps

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アナリスト調査:

Gartner: Market Guide for AIOps Platforms

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BMC Helix Operations Management uses service-centric monitoring, advanced event management, root cause isolation, and intelligent automation to improve performance and availability.

Predictive IT with AIOps, machine learning, advanced analytics, and automation

  • Open integrations ingest metrics, events, and topologies from third-party solutions for extensive visibility
  • Dynamic service modeling generates a topology view of services that is leveraged for service-centric monitoring and root cause isolation
  • Service-centric monitoring delivers continuous visibility into the state of business services
  • Intelligent analytics detects trends, patterns, and anomalies and sends predictive alerts before baselines are breached
  • AI and ML-driven event correlation, situation management, and root-cause isolation for reduced MTTR
  • Intelligent automation identifies opportunities for automated corrective action
  • Service-centric probable cause analysis
    Service-centric probable cause analysis
  • Service-centric monitoring with heat map visualization
    Service-centric monitoring with heat map visualization
  • Multivariate anomaly detection
    Multivariate anomaly detection
  • AIOps overview dashboard
    AIOps overview dashboard

Winner of the 2021 AI Breakthrough Award

Winner of the 2021 AI Breakthrough Award

Proactively increase service performance and availability

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Intelligently manage operations across complex IT environments

Behavioral monitoring for proactive problem identification

BMC Helix Monitor Multivariate Anomaly Detection
  • Intelligent anomaly detection (univariate or multivariate) triggers events and notifications based on one or more metrics behaving abnormally
  • Proactive notification of issues enables corrective action before service impact
  • Network event monitoring using Entuity

Analyze and manage events for follow-up corrective action

BMC Helix Monitor Advanced Event Management
  • Easily create and edit customized policies to control and manage events, reduce unnecessary event noise, and take corrective action
  • Ingest external events by leveraging open RestAPIs to import data from third-party monitoring solutions
  • Consolidate internal and external events and metrics into a single view, providing the breadth and depth of visibility needed to analyze large groups of events and rapidly determine root cause
  • Use machine learning to find outliers and hard-to-detect problems to proactively identify events, avoid downtime, and speed MTTR

Intelligence, machine learning, analytics, and automation for proactive operations management

BHOM for Web Root Cause Isolation
  • Open Integrations: Ingest events and topologies from third party solutions using out-of-the-box adapters to maximize visibility and coverage
  • Dynamic Service Models: Datastore that crosses the BMC Helix Platform and uses a rules-based engine to correlate, analyze, and combine data into unified topology view for search and impact analysis
  • AI/ML-based Situation Monitoring: Intelligently correlate and group events to reduce event noise, gain visibility, and improve MTTR
  • Service-Centric Monitoring: Provides a view of the state of key services with visualizations including heat maps and tile views with drill-down capabilities to root cause
  • AI/ML-powered root cause isolation: Identify the root cause of a potential service impact with an analysis that includes events, metrics, and topology to speed corrective action
  • Intelligent Automation: Use a policy and event-driven automation broker to identify opportunities for automated corrective action

Persona-based dashboards for rich visualizations

BMC Helix Monitor Dashboard
  • Transform data into actionable information using BMC Helix Dashboards
  • Enable visualization of events and metrics using advanced analytics
  • Transform data queries into easy-to-understand visualizations using custom or out-of-the-box display formats
  • Provide cross-launch drill-down capabilities
  • Allow multi-tenancy with full, role-based access control
  • Use out-of-the-box panel plug-ins for new and expanded data visualizations

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