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Overview
Achieve greater operational efficiency and rapid incident response with AI-driven situational analysis, root cause isolation, and recommendations for remediation.
75%
faster mean time to resolution (MTTR)
BMC’s single-platform model is the blueprint for AIOps best practice https://www.bmc.com/customers/bmc-on-bmc-aiops.html
Up to 30%
reduction in manual efforts
Evolutio Streamlines Customer Service During Expansion with BMC Helix
95%
self-diagnosis of issues
Maccabi Health Services Improves Patient Care with AI-Powered BMC Helix Solutions https://www.bmc.com/customers/maccabi-health-services.html
Rapid incident identification
Improve mean time to resolution (MTTR) with real-time event and incident correlation and root cause isolation.
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A situation view of events, enhanced with topology and change information enables operators to identify the root causes faster, even with limited technology knowledge.
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Gain insights into the service impact with service health scores, incidents and events impacting the service.
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The situation explainer shows the causal chain of events across time and impacted topology layers.
Actionable recommendations for remediation
Boost productivity of IT operators with GenAI-driven summaries of situations and prescriptive recommendations.
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AI generates recommended automations based on past situations.
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Run recommendation automations manually or set up to be automated for self-remediation.
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Leverage an AI agent to answer common troubleshooting questions.
AI-powered noise reduction
Optimize event management to reduce incident noise and costs while ensuring service availability and performance.
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Speed up response time by automatically grouping redundant alerts into actionable situations.
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AI applies noise reduction to all events impacting the CI and identifies the specific root cause event.
How we support customers
Learn how BMC Helix supports you at every turn.
How we support customers
Learn how BMC Helix supports you at every turn.
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What our customers are saying
We currently use BMC Helix Discovery and BMC Helix Operations Managememt (BHOM) with AIOps. These tools are essential for automating workflows, monitoring system performance in real time, and mainting a stable IT environment.
Avi Husyt
Head of Infrastructure and Cloud at Maccabi
Analyst Report
What experts have to say about BMC Helix Operations Management with AIOps
BMC Named a Leader in Forrester Process-Centric AI for IT Operations (AIOps) Wave
Dive deeper
Explore related resources
White Paper
7 Key Capabilities of Operations Management & AIOps
Learn how BMC Helix Operations Management works in tandem with BMC Helix Discovery to improve IT operations response times and reduce the time and money spent identifying and correcting IT issues.
Video
BMC Helix Operations Management with AIOps Overview
Learn how to accelerate operations management with the latest AIOps innovations from BMC.
Analyst Research
GigaOm Radar Report Names BMC as a Leader and Outperformer in AIOps
In today’s rapidly evolving IT landscape, AIOps is revolutionizing how organizations manage and resolve complex IT issues.