HR Service Management

Create a transformative HR Service Management experience

• Intelligent self-service: Empower employees with all the information they need, when they need it, to be highly self-sufficient and productive.
• HR Engagement Center: Configure all HR services to the employee’s needs.
• Shared services organization: Supports the optimization of the HR operations, driving resolutions to Tier 0, routing to the right teams based on customer persona and business rules, assisting with accurate escalations and freeing up valuable COE resources.
• Automation: Provides out-of-the-box automation, including AI/ML and RPA, so use cases can be extended to other areas reducing resolution times. In many cases, it provides no-touch case solutions to free up personnel to focus on strategic initiatives. Automated creation of task bundles based on employee persona and other criteria such as category to ensure the appropriate service is delivered to the employee.
• Employee journey experiences: Takes common and complex HR processes and enables Service Delivery managers to deploy for rapid time-to-value quickly and easily. Provides 360-degree views of the process for both the employee and the manager, not only ensuring actions are done properly but also delivering consumer-grade experiences. Provides easily configured processes to standardize employee engagement through their HR request journeys. Out-of-the-box HR bundled use cases are provided for some of the most common requests.