BMC Customer Success offers multiple Success Subscriptions to provide the right service at the right time. Our subscriptions address a range of business needs to advance technology adoption at your pace and help you on your journey to becoming an Autonomous Digital Enterprise.
Success Subscription Options
We understand that service needs are not one-size-fits-all. We offer different options based on the level of assistance you desire to achieve your goals.
Each Success Subscription is comprised of the features you need to advance you along the adoption journey for achieving outcomes critical to your objectives. Each key feature serves a distinct purpose:
- Value Acceleration Focus – Your priorities are our priorities and we provide increasingly tailored guidance to get you there. Value realization guidance assists you with recommendations for adopting your BMC solutions. Even further, value acceleration advisory provides a plan, governance, and critical success factors for accomplishing your objectives with BMC technology.
- Enhanced Support – You will be aligned to a designated Support Manager to deliver a personalized, elevated support experience.
- Education – Grow your knowledge at your pace and focus with our Ultimate Subscription or leverage Success Credits to access other Education offerings.
- Applications Managed Service (AMS) – For those who want end-to-end management of their BMC applications, AMS provides the operations and administration with the ability to tailor the service through additional coverage and other helpful options available in the Success Catalog.
- Success Credits – Use the Success Credits to access services available in the Success Catalog for achieving your desired outcomes.