BMC AMI Success Subscriptions
Standard Subscription |
Gold Subscription |
|
|---|---|---|
| Success Management |
Vision Validation Workshop Personalized Success Plan Digital Self-Service Roadmaps Value Realization Tracking Up to 2 Onsite Visits |
Vision Validation Workshop Personalized Success Plan Quarterly Roadmap Review Value Realization Tracking Up to 4 Onsite Visits |
Technical Advisory
|
Up to 22 Days of PS Technical Advisory Includes 1 Focused Assessment |
Up to 45 Days of PS Technical Advisory Includes 1 Comprehensive Assessment |
Education
|
Education Learning Paths On-Demand Web-based Training BMC Associate-level certifications |
Custom Education Learning Plan On-Demand Web-based Training BMC Associate-level certifications |
Support
|
Support Specialist Access Critical case escalation management |
Support Specialist Access Critical case escalation management |
| Success Credits | 25 | 60 |
Control-M Success Subscriptions
Standard Subscription |
Gold Subscription |
|
|---|---|---|
| Success Management |
Vision Validation Workshop |
Vision Validation Workshop Personalized Success Plan Quarterly Roadmap Review Value Realization Tracking Up to 4 Onsite Visits |
Technical Advisory
|
Up to 22 Days of PS Technical Advisory Connect with Control-M enablement sessions |
Up to 45 Days of PS Technical Advisory Connect with Control-M tailored enablement sessions |
Education
|
Education Learning Paths On-Demand Web-based Training BMC Associate-level certifications |
Custom Education Learning Plan On-Demand Web-based Training BMC Associate-level certifications |
Support
|
Support Specialist Access |
Support Specialist Access Critical case escalation management |
| Success Credits | 20 | 50 |
BMC Helix Success Subscriptions
Digital |
SERVICE MANAGEMENT or |
SERVICEOPS |
|
|---|---|---|---|
| Success Management |
Self-service Success planning
|
Vision Validation Workshop Personalized Success Plan Quarterly Roadmap Review Value Realization Tracking Up to 2 Onsite Visits |
Vision Validation Workshop Personalized Success Plan Quarterly Roadmap Review Value Realization Tracking Up to 4 Onsite Visits |
Technical Advisory
|
Digital Self-service
|
Up to 20 Days with a BMC Helix Expert
|
Up to 40 Days with a BMC Helix Expert
|
Education
|
Digital Self-service learning planning
|
On-Demand Web-based Training Associate certifications |
On-Demand Web-based Training Associate certifications |
Support
|
24x7 Reactive issue support & Available to be purchased See Premier SKUs |
Included for one solution Accelerated Response SLAs Critical case escalation management Support case governance How-to technical sessions Platform Performance Review Upgrade Planning |
Included for both ITSM and ITOM Accelerated Response SLAs Critical case escalation management Support case governance How-to technical sessions Platform Performance Review Upgrade Planning |
| Success Credits | No access to Success Credits or Success Catalog | 40 | 100 |
Key Features
Each Success Subscription is comprised of the features you need to advance achieving outcomes critical to your objectives. Each key feature serves a distinct purpose:
- Success Management – Your priorities are our priorities and we adjust the type of guidance we provide based on what you need most. From Success Coordination for redeeming your Success Credits to Success Management that creates your Success Plan and guides you through the achievement of your target business outcomes.
- Technical Advisement – Your team is ready to build on the expertise of a BMC and BMC Helix expert to accomplish your key technical milestones. From one-time planning workshops to an ongoing relationship with your designated BMC Technical Advisor, our experts help assess specific IT-related business challenges and define your customer journey from current to future state.
- Support Management – You will be aligned to a designated Support Manager for a personalized, elevated support management of critical case escalations, support case governance, and activity reviews.
- Education – Grow your knowledge at your pace and focus with enterprise learning options or leverage Success Credits to access other Education offerings.
- Success Credits – Use the Success Credits to access services available in the Success Catalog for achieving your desired outcomes.
By selecting a Success Subscription from the above options, you have access to the level of assistance and services you need to get where you want to go.