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Quick Configure: Event Ingestion


This Service configures one integration from a third-party monitoring tool to consolidate incoming events into BMC Helix Operations Management (BHOM). It includes knowledge transfer of best practices for event ingestion.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop to gather requirements
  • Prepare Solution Design Document
  • Map incoming event attributes to BHOM
  • Create an event class for the new integration
  • Assist Customer with configuring source monitoring tool to send events
  • Create normalization policies for new events
  • Configure out of the box event views and dashboards
  • Prepare Construction Document
  • Prepare Test Strategy and System Test Plan
  • Assist Customer with functional testing

Customer will be responsible for:

  • Conducting functional testing
  • Configuring source monitoring tool to send events to BHOM
  • Providing subject matter expert with access to the source monitoring tool

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
Country-Specific Staffing* 


Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • BHOM must already be onboarded and configured for user access
  • Firewall ports must be open between monitoring environment and BHOM
  • Source monitoring tool must be able to run scripts, commands, or REST API in order to export events

Additional information:

  • Estimated Duration: 4 days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: EVNT_INCO_002, EVNT_INCO_002_ONSHORE
  • Date Last Updated: 10/28/2023

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