Quick Configure: Event Ingestion

What you get:

BMC will perform the following in one environment:

• Conduct a workshop to gather requirements
• Prepare Solution Design Document
• Map incoming event attributes to BHOM
• Create an event class for the new integration
• Assist Customer with configuring source monitoring tool to send events
• Create normalization policies for new events
• Configure out of the box event views and dashboards
• Prepare Construction Document
• Prepare Test Strategy and System Test Plan
• Assist Customer with functional testing

Customer will be responsible for:

• Conducting functional testing
• Configuring source monitoring tool to send events to BHOM
• Providing subject matter expert with access to the source monitoring tool

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document
• Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• BHOM must already be onboarded and configured for user access
• Firewall ports must be open between monitoring environment and BHOM
• Source monitoring tool must be able to run scripts, commands, or REST API in order to export events

Additional information:

• Estimated Duration: 4 days
• In-scope Product: BMC Helix Monitor
• Service Type: Deployment
• Availability: Active
• Success Service Code: EVNT_INCO_001
• Date Last Updated: 9/17/2021