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MyIT Service Broker 3.x: Administering (WBT)

This 3-hour course combines self-paced content with product simulations to introduce MyIT Service Broker and explain how it helps eliminate catalog sprawl, boost worker productivity, and reduce unauthorized IT.

Students will develop skills in creating and submitting new services; connecting service offerings to existing Service Request Definitions (SRDs); attaching and editing workflow; and much more. Step-by-step simulations are designed to guide students with performing the actions required to successfully perform their job.

Major release:

BMC Helix Digital Workplace 3.x

Good for:

IT Managers, Project Managers

Course Delivery:

Web Based Training (WBT) | 3.00 時間

Course Modules

  • Key MyIT Service Broker Administrative Roles and Responsibilities
    • Navigate the MyIT Service Broker Interface
    • Create and Submit a Service as a Supplier
    • Create, Manage, Approve, and Publish a Service as a Service Broker Administrator
    • Create a virtual Marketplace, Add Users and Services as an Asset Manager
    • Create a BMC MyIT Unified Catalog as a MyIT Administrator
  • Hands-On Simulations (Use Cases)
    • Create and Submit New Services
    • Review Catalog Profile, Review SLA, Add Cost Adjustment
    • Attach and Edit Workflow and Questions
    • Create Virtual Marketplace for End-user Service Consumption
    • Configure the BMC MyIT Unified Catalog