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BMC Helix Digital Workplace and Add-Ons: Ultimate Subscription

BMC Helix Digital Workplace is a next-generation, self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share their experiences and post status updates about the resources that concern them. IT can analyze the conversations around resources to gain insight into service usage trends, in order to plan for the organization's future needs more efficiently.

BMC Helix delivers cognitive service management that is fast, accurate, cost effective and is available to run on your choice of cloud, in a hybrid model, or in your own data center. The BMC Helix solution's cognitive capabilities, meanwhile, can help reduce support costs. For example, intelligent chatbots can handle user queries and questions. Additionally, the BMC Helix solution provides tools for managing and monitoring multi-cloud solutions.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix Digital Workplace and BMC Helix Add-Ons details the use of the BMC Helix Digital Workplace and BMC Helix Add-Ons solutions.

IMPORTANT: This is an annual subscription and is regularly updated and changed, without notice, based on product updates, improvements, and additions. During the duration of the subscription, users will have access to the latest content without incurring additional fees or being subject to additional registrations.

Students can schedule up to 6 hours coaching annually. At BMC's discretion or based on customer demand, BMC reserves the right to change expert 1:1 coaching appointments to group coaching calls.

Major release:

BMC Helix Digital Workplace 19.x

Good for:

Administrators, Consultant, Users

Course Delivery:

Web Based Training (WBT), Instructor-Led Training (ILT), Assisted Self Paced (ASP), Online Exam, Video | 351 時間

Learner Objectives:

  • Explain Digital Workplace and Digital Workplace Catalog
  • Describe the BMC Digital Workplace and Catalog Interfaces
  • Learn how to use the BMC Digital Workplace Catalog Administration Console to complete administrative tasks in BMC Digital Workplace Catalog
  • Understand how to populate a Service Catalog to assist self-service users
  • Learn how to create and configure BMC Helix Chatbot
  • Understand how to integrate BMC Helix Chatbot with external communication channels, including Slack, Skype for Business and other
  • Introduction on how to use BMC Helix Cognitive Automation for the automatic categorization of tickets within Helix ITSM
  • Introduction to BMC Helix Multi-Cloud Service Management, including the configuration of connectors and workflows
  • Introduce BMC Remedy Smart Reporting and list its associated roles
  • Create and work with reports, storyboards, and dashboard tabs
  • Deploy and install BMC Remedy Smart Reporting
  • Describe the core capabilities of HR Service Management solutions
  • Explain various solutions of HR Service Management such as HR Portal, Onboarding Solution, Offboarding Solution, and Alumni Service Center
  • Explain how to navigate through the applications and raise the requests
  • Describe the process of configuring various solutions offered by HR Service Management

Subscription Courses

Offerings:

BMC Helix Digital Workplace

  • WBT Course 1: BMC Digital Workplace 18.x: Fundamentals Using (WBT)
  • WBT Course 2: BMC Helix Digital Workplace 19.x: Fundamentals Using (WBT)
  • WBT Course 3: BMC Helix Digital Workplace 19.x: Fundamentals Catalog Administering – Part 1 (WBT)
  • WBT Course 4: BMC Helix Digital Workplace 20.x: Fundamentals Using (WBT)
  • WBT Course 5: BMC Helix Digital Workplace 20.x: Fundamentals Catalog Administering - Part 1 (WBT)
  • WBT Course 6: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 1 (WBT)
  • WBT Course 7: BMC Helix Digital Workplace 21.x: Fundamentals Using (WBT)
  • WBT Course 8: BMC Helix Digital Workplace Catalog 21.x: Fundamental Concepts (WBT)
  • WBT Course 9: BMC Helix Digital Workplace Basic 21.x: Enhancements for Administering (WBT)
  • WBT Course 10: BMC Helix Digital Workplace Advanced 21.x: Enhancements for Administering (WBT)
  • WBT Course 11: BMC Helix Digital Workplace 22.x: Fundamentals Using (WBT)
  • WBT Course 12: BMC Helix Digital Workplace Catalog 22.x: Fundamental Concepts (WBT)
  • WBT Course 13: BMC Helix Digital Workplace 23.x: Fundamentals Using (WBT)
  • WBT Course 14: BMC Helix Digital Workplace 23.x: Fundamentals Configuring Service Catalog and Workflows – Part 1 (WBT)
  • ASP Course 1: BMC Helix Digital Workplace 19.x: Fundamentals Administering
  • ASP Course 2: BMC Helix Digital Workplace 19.x: Fundamentals Catalog Administering - Part 2
  • ASP Course 3: BMC Helix Digital Workplace Basic 20.x: Fundamentals Administering
  • ASP Course 4: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering
  • ASP Course 5: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 2
  • ASP Course 6: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 3
  • ILT Course 1: BMC Helix Digital Workplace 19.x: Fundamentals Administering
  • ILT Course 2: BMC Helix Digital Workplace 19.x: Fundamentals Catalog Administering - Part 2
  • ILT Course 3: BMC Helix Digital Workplace Basic 20.x: Fundamentals Administering
  • ILT Course 4: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering
  • ILT Course 5: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 2
  • ILT Course 6: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 3
  • Certification 1: BMC Certified Associate: Helix Digital Workplace 19.x Online Exam
  • Certification 2: BMC Certified Associate: Helix Digital Workplace Catalog 19.x Online Exam
  • Certification 3: BMC Certified Professional: Helix Digital Workplace 19.x Online Proctored Exam
  • Certification 4: BMC Certified Associate: Helix Digital Workplace Advanced 20.x Online Exam
  • Certification 5: BMC Certified Associate: Helix Digital Workplace Advanced Catalog 20.x Online Exam
  • Certification 6: BMC Certified Professional: Helix Digital Workplace Advanced 20.x Online Proctored Exam

BMC Helix ITSM - Smart Reporting

  • WBT Course 1: BMC Remedy Smart Reporting 18.x: Fundamentals Using (WBT)
  • WBT Course 2: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Using (WBT)
  • WBT Course 3: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Using (WBT)
  • ASP Course 1: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering
  • ASP Course 2: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Report Designing
  • ASP Course 3: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Administering
  • ILT Course 1: BMC Remedy Smart Reporting 18.x: Fundamentals Administering
  • ILT Course 2: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering
  • ILT Course 3: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Report Designing
  • ILT Course 4: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Administering
  • ILT Course 5: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Report Designing
  • Certification 1: BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Online Exam
  • Certification 2: BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Designing Online Exam
  • Certification 3: BMC Certified Associate: Helix ITSM - Smart Reporting 20.x for Administrators Online Exam
  • Certification 4: BMC Certified Associate: Helix ITSM - Smart Reporting 20.x Designing Online Exam

BMC Helix Dashboards

  • WBT Course 1: BMC Helix Dashboards: Overview (WBT)
  • WBT Course 2: BMC Helix Dashboards 21.x: Fundamentals Using (WBT)
  • ILT Course 1: BMC Helix Dashboards 21.x: Fundamentals Designing for Service Management
  • ILT Course 2: BMC Helix Dashboards 24.x: Fundamentals Designing for Service Management
  • Certification 1: BMC Certified Associate: Helix Dashboards 21.x Designing for Service Management Online Exam

BMC Helix Business Workflows

  • WBT Course 1: BMC Helix Business Workflows 19.x: Fundamentals Using (WBT)
  • WBT Course 2: BMC Helix Business Workflows 20.x: Fundamentals Using (WBT)
  • WBT Course 3: BMC Helix Business Workflows 21.x: Fundamentals Using (WBT)
  • WBT Course 4: BMC Helix Business Workflows 23.x: Fundamentals Using (WBT)
  • WBT Course 5: BMC Helix for HR Service Management 23.x: Fundamentals Concepts (WBT)
  • ILT Course 1: BMC Helix Business Workflows 20.x: Fundamentals Administering

BMC Helix Chatbot

  • ASP Course 1: BMC Helix Chatbot 20.x: Fundamentals Administering
  • ILT Course 1: BMC Helix Chatbot 20.x: Fundamentals Administering
  • ILT Course 2: BMC Helix Chatbot 20.x: Fundamentals Developing Conversations with IBM Watson Assistant
  • Certification 1: BMC Certified Associate: Helix Chatbot 20.x for Administrators Online Exam

BMC Helix Platform

  • WBT Course 1: BMC Helix Platform 19.x: Fundamentals Developing - Part 1 (WBT)
  • WBT Course 2: BMC Helix Platform 20.x: Fundamentals Developing – Part 1 (WBT)
  • ASP Course 1: BMC Helix Platform 20.x: Fundamentals Developing – Part 2
  • ILT Course 1: BMC Helix Platform 20.x: Fundamentals Developing – Part 2
  • Certification 1: BMC Certified Associate: Helix Platform 20.x Developing Online Exam

BMC Helix ITSM - Smart IT

  • WBT Course 1: BMC Helix ITSM - Smart IT 19.x: Fundamentals Using (WBT)
  • WBT Course 2: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using (WBT)
  • WBT Course 3: BMC Helix ITSM - Smart IT 21.x: Fundamentals Using (WBT)
  • WBT Course 4: BMC Helix ITSM - Smart IT 22.x: Fundamentals Using (WBT)
  • ASP Course 1: BMC Helix ITSM - Smart IT 20.x: Fundamentals Administering
  • ASP Course 2: BMC Helix ITSM - Smart IT 19.x: Fundamentals Administering
  • ILT Course 1: BMC Helix ITSM - Smart IT 20.x: Fundamentals Administering
  • ILT Course 2: BMC Helix ITSM - Smart IT 19.x: Fundamentals Administering
  • Certification 1: BMC Certified Associate: Helix ITSM - Smart IT 20.x Online Exam

BMC Helix Multi-Cloud Service Management

  • WBT Course 1: BMC Helix Multi-Cloud Service Management 20.x: Fundamentals Administering (WBT)

BMC Helix iPaaS

  • WBT Course 1: BMC Helix iPaaS 21.x: Fundamentals Integrating (WBT)