Explore the Knowledge-Centered Service (KCS®) methodology

Knowledge is the key to problem-solving. When it’s easy for users and support team members to find the most relevant content for an issue, they can resolve it more quickly and efficiently—with a better experience on both sides of the help desk. In this on-demand webinar, you’ll learn how Knowledge-Centered Service (KCS) can help you:

• Increase operational efficiency by solving cases faster
• Optimize resource utilization with faster staff onboarding and improved employee retention
• Improve quality by giving product developers actionable information about customer issues