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BMC Helix

Cognitive service management that delivers 354% ROI for your enterprise

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BMC Helix delivers cognitive service management that is fast, accurate, cost effective and is available to run on your choice of cloud, in a hybrid model, or in your own data center.

Deliver everything-as-a-service with intelligent, omni-channel service experiences

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution
  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs
  • Powered by BMC Helix Platform, our cloud-native application development platform
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    BMC Helix: The Future of Service Management (1:37)

BMC Helix provides choice and flexibility for your enterprise

Deliver fast and accurate responses to users

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BMC Helix Chatbot makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.

  • Intelligent: Predictive analysis provides fast and accurate results
  • Conversational: Virtual agents understand your queries
  • Personalized: Chatbots provide relevant and targeted information
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Deliver intelligent, omni-channel self-service experiences

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With BMC Helix Digital Workplace you get:

  • Conversational chatbot experiences that extend to Slackbot, SMS, and Skype
  • One-click self-service available across all devices
  • Consumer-like service catalog for easy access to products and services
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Get visibility into hardware, software, and service dependencies across environments with cloud-native discovery and dependency mapping

BMC Helix Discovery

With BMC Helix Discovery you can:

  • Have visibility into your data center and digital assets
  • Map relationships across multiple cloud platforms
  • Know which assets impact critical business functions
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Deliver predictive ITSM across multi-cloud environments

BMC Helix ITSM

With BMC Helix ITSM you get:

  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model
Analyst research:
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Extend service management beyond IT to support your lines of business (HR, Facilities, Procurement)

BMC Helix Business Workflows

With BMC Helix Business Workflows you can:

  • Create and automate workflows without writing code
  • Deliver modern case management through formless requests
  • Increase productivity with tailored user experiences
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“The key driver [for our investment in BMC Helix] is the customer service experience. Reducing errors or saving time is a side benefit.” — Director of Service Management, Education

Configure BMC Helix to suit your needs

BMC Helix Solutions

Solutions for BMC Helix Cognitive Service Management

BMC Helix Add-Ons

Add-ons to enhance BMC Helix solutions

  • BMC Helix Chatbot
  • BMC Helix Cognitive Automation
  • BMC Helix Multi-Cloud Service Management
  • BMC Helix Additional Capacity
  • BMC Helix Pre-production Environment

BMC Helix Platform

Foundation services offered as part of every BMC Helix solution

  • BMC Helix Platform (limited capacity and use cases)
  • BMC Helix Custom Applications
  • BMC Helix Integration Service

Getting started with BMC Helix is easy

Visit BMC Helix Community › Contact BMC Sales ›