Powerful, intuitive service management for the digital enterprise, on-premises or in the cloud
Enterprise-class service management must combine high levels of automation and integration with the ease of intuitive self-service to enable the breakthroughs in productivity that help you compete and win.
With BMC Helix Remedy Service Management you can:
- Enable your Service Desk to be 75% more productive with formless ticket entry
- Ensure essential task coverage including incident and problem management, change and release management, knowledge management, asset management, and mobile self-service
- Use social and collaboration tools to provide context-aware insights to help IT work smarter
- Take advantage of ITIL® v3-aligned processes, best-practice reports, and KPIs out of the box
- Integrate with IT operations management tools to reduce incident volume and speed problem resolution