icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:


BMC ITSM solutions blend modern digital services design with best-practice ITSM principles to excel in service management. Modernize your service desk with the right ITSM solution from BMC.

BMC is the only company with ITSM solutions for any size business

Powerful, intuitive service management for the digital enterprise, on-premises or in the cloud

Enterprise Service Management

Enterprise-class service management must combine high levels of automation and integration with the ease of intuitive self-service to enable the breakthroughs in productivity that help you compete and win.

With BMC Helix Remedy Service Management you can:

  • Enable your Service Desk to be 75% more productive with formless ticket entry
  • Ensure essential task coverage including incident and problem management, change and release management, knowledge management, asset management, and mobile self-service
  • Use social and collaboration tools to provide context-aware insights to help IT work smarter
  • Take advantage of ITIL® v3-aligned processes, best-practice reports, and KPIs out of the box
  • Integrate with IT operations management tools to reduce incident volume and speed problem resolution
Explore BMC Helix Remedy Start a free trial

Right-sized IT for your growing business

Business Owner

We understand you face the same challenges as larger enterprises but with a smaller staff and tighter budget. Our service desk solutions help extend your IT resources and free up staff to focus on growing the business.

Critical Capabilities in ITSM Software

Service Desk/Trouble Ticketing

The service desk is the single point of contact for IT Support, managing incidents and service requests, and handling communication with users. Automated ticket tracking, routing, and email notifications help resolve issues and requests efficiently, and self-service access for users helps them find answers to common problems quickly. With the right tool set your service desk can improve IT and business processes across the organization to run more efficiently.

IT Asset Management

Getting the most return from your IT investment starts with a clear view of all your hardware and software assets. IT asset management software should be able to discover IT assets throughout the environment (agent and agentless options) and connect IT assets to services for better change management and faster issue resolution. Look for manageability features that deploy, configure, and patch devices, operating systems, and applications.

Configuration Management Database (CMDB)

Every component, or configuration item, that needs to be managed to delivery an IT service, is contained in your CMDB. At any given time, you need assurance your information is accurate. BMC CMDB provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environments.

Cognitive Service Management

Artificial intelligence, chatbots, virtual agents, and the Internet of Things (IoT) are all driving dramatic changes in how enterprises will deliver services in the future. BMC Helix integrates cognitive technologies like artificial intelligence and machine learning into traditional IT service management, transforming every layer of service delivery for end users, agents, and developers.

ITIL®-Compliant Incident/Problem/Change Management

ITIL, the most widely accepted approach to IT service management, helps organizations use IT to realize business transformation and growth. Incident management is closely tied to other service management processes including problem and change management. Automating incident and problem management workflows can improve resolution times and prevent future incidents. Change management is the process designed to understand and minimize risks while making IT changes.

Service Catalog

Customers depend on your service catalog to request or access the IT services they need to be successful. BMC Helix Digital Workplace helps you avoid catalog sprawl by aggregating hardware, software, and services from multiple cloud-based and on-premises sources, turning your service catalog into a modern service app store.

Knowledge Management

Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.

Multi-Cloud Service Management

BMC Multi-Cloud Management solutions help optimize your current IT systems while ensuring a secure, cost-effective transition to the clouds of your choice. BMC Helix Multi-Cloud Service Management enables seamless brokering of incidents and changes directly between Helix Remedy and leading third-party cloud service providers.

Talk to a service management expert