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Integration Template
Updated: Aug-29-2023
ZigiOps is a standalone platform that you can install on-premise or use in the cloud. You do not need to make any changes in your BMC Helix or ServiceNow instances. ZigiOps easily connects to your systems, no matter if they are hosted on your own servers or in the cloud. ZigiOps supports high availability and has system downtime protection. The integration platform is independent of your systems deployment type.
Key Features
- ALL BMC Helix fields - including attachments, comments and custom fields
- ALL ServiceNow incidents, problems, change requests, etc.
- Unlimited number of users
- No limitations on number of transferred entities or syncs
- Complex use cases with configurable logic
- Completely no-code integrations
- High degree of control over data filtering and mapping
Bi-directional integration Benefits:
- Allows seamless end-to-end data flow
- Synchronizes records between the two systems in real time
- Simplifies complex workflows
- Improves teamwork and collaboration
Use case:
When an Incident is created in either BMC Helix or ServiceNow ZigiOps fetches it instantly and creates a related incident in the other system. ZigiOps offers a high degree of data filtering control so that you can make sure it collects only the required ServiceNow/BMC incidents. You also have complete control of the platform’s data field mapping capabilities, allowing you to define how it reports data to BMC and ServiceNow. Comments, attachments, regular/custom, and even lifecycle are all part of the synchronization that ZigiOps offers after its deployment. ZigiOps collects ticket updates from each system and transfers them to the other. Our platform does that in real-time and synchronizes the records for regular fields, custom fields, lifecycle, and comments.
Licensing Information
Supporting Documentation