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Automatically generate Atlassian Jira Service Management service requests from BMC Helix ITSM incidents and vice-versa. Users can set a customizable trigger for incident/service request creation and any additional status or comment updates will automatically be passed between them. This integration comes with customizable default field mappings.
Requires a BMC Helix iPaaS powered by Jitterbit subscription and administrator access to BMC Helix ITSM and Atlassian Jira. Leverages standard API authentication in both solutions.
Key Features
- Create Jira service requests when BMC Helix ITSM incidents are created and vice versa
- Synchronize incident updates with service requests
- Synchronize issue updates with incidents and update vendor data in BMC Helix ITSM
- Share comments (with or without attachments) from incident worklogs to service requests and vice versa
Licensing Information:
Please contact your BMC representative for licensing the solution.