Sync BMC Helix ITSM incidents with Jira service requests
Automatically generate Atlassian Jira Service Management service requests from BMC Helix ITSM incidents and vice-versa. Users can set a customizable trigger for incident/service request creation and any additional status or comment updates will automatically be passed between them. This integration comes with customizable default field mappings.
Requires a BMC Helix iPaaS powered by Jitterbit subscription and administrator access to BMC Helix ITSM and Atlassian Jira. Leverages standard API authentication in both solutions.
Sync BMC Helix ITSM incidents with Jira service requests
Automatically generate Atlassian Jira Service Management service requests from BMC Helix ITSM incidents and vice-versa. Users can set a customizable trigger for incident/service request creation and any additional status or comment updates will automatically be passed between them. This integration comes with customizable default field mappings.
Requires a BMC Helix iPaaS powered by Jitterbit subscription and administrator access to BMC Helix ITSM and Atlassian Jira. Leverages standard API authentication in both solutions.
Key Features
- Create Jira service requests when BMC Helix ITSM incidents are created and vice versa
- Synchronize incident updates with service requests
- Synchronize issue updates with incidents and update vendor data in BMC Helix ITSM
- Share comments (with or without attachments) from incident worklogs to service requests and vice versa
Licensing Information:
Please contact your BMC representative for licensing the solution.