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An integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS powered by Jitterbit. Use the integration template to automatically create a BMC Helix ITSM incident for a Dynatrace problem. The integration automates the task of closing a Dynatrace problem and removing the incident ID from the problem notification when the corresponding BMC Helix ITSM incident is closed.
Key Features
- Create a BMC Helix ITSMincident for a Dynatrace problem.
- View the Dynatrace problem details in the BMC Helix ITSMUI.
- Close a Dynatrace problem and remove the incident ID from the problem notification when the corresponding BMC Helix ITSM incident is closed.
- Update the incident when a new problem is created for the same notification.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 22.1 and later