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Broker BMC Helix ITSM change requests with ALM Octane entities via BMC Helix iPaaS, powered by Jitterbit

Integration Template

Version 22.1.01 and later

Updated: Sep-2-2022

Release Notes

A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create an ALM Octane entity from a new BMC Helix ITSM change request and vice versa. The integration template automates the task of synchronizing updates and comments between the two tickets.

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Key Features

  • Create an ALM Octane entity from a new BMC Helix ITSM change request.
  • Create a BMC Helix ITSM change request from a new ALM Octane entity.
  • Synchronize updates when the Description, Priority, or Title field of the change request is updated in either of the tickets.
  • Add a comment to an ALM Octane entity when a worklog is added to a BMC Helix ITSM change request.

Licensing Information

Please contact your BMC representative for licensing the solution. 

Supporting Documentation

BMC Documentation

Product Version Requirements / Compatibility

BMC Helix ITSM version 20.08 and later

BMC Helix Multi-Cloud Broker version 22.1.01 and later