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Automatically create a BMC Helix ITSM incident from a Microsoft System Center Operations Manager (SCOM) alert. Incident IDs and any updates made to the status of the alert are added to the incident. This integration comes with customizable default field mapping.
Requires a BMC Helix iPaaS Jitterbit subscription, PowerShell, and create/update incident rights in BMC Helix ITSM. Leverages standard API authentication in both solutions.
Key Features
- Create BMC Helix ITSM incidents when Microsoft SCOM alerts are generated
- Add BMC Helix ITSM incident IDs to Microsoft SCOM alerts
- Update the status of Microsoft SCOM alerts in corresponding BMC Helix ITSM incidents
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
BMC Helix ITSM – 20.08 and later