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Requirements Discovery and Alignment Service


This Service provides a BMC Solution Architect to assist Customer with mapping their business needs to functional requirements.

What you get:

BMC will perform the following:

  • Conduct a series of workshops to:
    • Review business needs and current state operating model
    • Identify gaps between current and future ways of working
    • Derive functional requirements based on areas of future business need
  • Prepare Gap and Configuration Traceability Matrix (GCTM)
  • Review GCTM with Customer

Customer will be responsible for:

  • Providing access to relevant domain expert resources to share documentation on business context, use cases, architecture, existing processes, organization or governance practices
  • Attending workshop and collaborating with relevant Customer roles

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
Country-Specific Staffing* 


Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Gap and Configuration Traceability Matrix

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Preparatory call between Customer and BMC to mutually agree on a project schedule including up to 16 workshop hours across 14 consecutive business days
  • Establish the scope of the functions and processes that will be part of requirements workshops

Additional information:

  • Estimated Duration: 14 consecutive business days
  • In-scope Products: BMC AMI AIOps, BMC AMI Cost & Capacity Management, BMC AMI Data for Db2, BMC AMI Data for IMS, BMC AMI DevOps, BMC AMI Operations, BMC AMI Security, BMC AMI DevX, BMC Helix Business Workflows, BMC Helix Capacity Optimization, BMC Helix Chatbot, BMC Helix Client Management, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix Knowledge Management by ComAround, BMC Helix Monitor, BMC Helix Optimize, BMC Helix Platform, BMC Helix Remediate, BMC Helix Remedyforce, BMC Helix Vulnerability Management
  • Service Type: Advisory & Planning
  • Availability: Active
  • Success Service Code: REQU_DISC_002, REQU_DISC_002_ONSHORE
  • Date Last Updated: 10/27/2023

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