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Quick Configure: Advanced Event Enrichment

10 CREDITS

This Service configures event policies with optional data integrations to add context which may include application association, location data, assignment information, severity, or priority.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop for gathering requirements
  • Identify and review relevant event management integrations and policies
  • Design event enrichment workflow
  • Configure up to 10 event policies
  • Assist Customer with functional testing

Customer will be responsible for:

  • Providing access, privileges, and administration assistance with any systems to be integrated
  • Conducting functional testing

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

  • Firewall ports may be required between BMC Helix Operations Management (BHOM) and any integrated systems
  • Customer to provide a privileged service account to access integrated systems

Additional information:

  • Estimated Duration: 6 days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: EVNT_ADVE_001
  • Date Last Updated: 12/15/2021

Getting started is easy

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