BMC Helix ITSM Starter Service
65+ CREDITS
What you get:
BMC will perform the following:
- Conduct workshop to gather and load BMC Helix ITSM Foundation Data* for a single tenant
- Configure incident management process based on BMC best practices
- Configure problem management process based on BMC best practices
- Demonstrate standard incident management and problem management use cases
- Review out-of-the box reports
- Configure single sign on by integrating BMC Remedy Single Sign On (“RSSO”) Solution with supported third-party identity provider
- Configure people data integration with Microsoft Active Directory
- Prepare Construction Document
- All configuration will be done in one non-production environment and migrated to the production environment
Customer will be responsible for:
- Providing details of identity provider to configure in BMC RSSO for single sign-on solution
- Providing Microsoft Active Directory details to populate the people data
- Ensuring availability of subject matter experts for workshop with BMC
- Gathering data from relevant subject matter experts for loading Foundation Data into the system
BMC will provide this service with one of the approaches below:
Delivery Options | Success Credits Required |
---|---|
Standard Delivery*
|
65
|
Country-Specific Staffing*
|
116
|
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Construction Document
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- Customer has installed and configured the BMC Helix Client Gateway solution
Additional information:
- Estimated Duration: 7 weeks
- In-scope Product: BMC Helix ITSM
- Service Type: Deployment
- Availability: Active
- Success Service Code: ITSM_STRT_002, ITSM_STRT_002_ONSHORE
- Date Last Updated: 10/5/2023