BMC Helix ITSM Progressive View Adoption Service

What you get:

BMC will perform the following:

• Conduct workshop of the configured fields and configured views in Remedy Mid-Tier
• Prepare Solution Design Document
• Configure and test Progressive Views in Customers non-production environment (BMC will use available utilities/tools to convert Mid-Tier views into Progressive Views)
• Assist Customer with migration of Progressive Views to Customer production environment
• Prepare Construction Document
• Prepare Test Strategy Document

BMC will provide this Service based upon the Items and Quantity(ies) (QTY) listed below

BMC will provide this service with one of the approaches below:

Customer will be responsible for the following:

• Provide access credentials to Customer’s BMC Helix ITSM environment
• Provide infrastructure and access to install and configure the BMC Helix Gateway server (if required)
• Provide necessary technical resources / subject matter experts associated with the Mid-Tier configurations on an agreed start date
• Perform System Testing and User Acceptance Testing

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document
• Test Strategy Document

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.

Pre-requisites:

• Customer has implemented BMC Helix ITSM
• Customer has activated Progressive Views in BMC Helix ITSM 
• Kaazing Gateway* is configured in customer environment

Additional information:

• Estimated Duration: 20 days
• In-scope Product: BMC Helix ITSM
• Service Type: Deployment
• Availability: Active
• Success Service Code:
  • ITSM_PROG_001_OFFSHORE
  • ITSM_PROG_001_ONSHORE    
• Date Last Updated: 09/30/2024