BMC Helix ITSM OnPrem to OnPrem Migration Service

What you get:

BMC will perform the following:

• Conduct walkthrough of the migration process
• Prepare Proposed Project Schedule
• Install BMC Helix Data Manager in Customer’s environment
• Run BMC Helix Data Manager discovery and data mapping
• Prepare Deployment Plan within Migration Design Document  
• Migrate Foundation Data*, Application Data*, reporting and transactional data. This may include data from IT service management (ITSM), Smart IT, and BMC Digital Workplace.
• Migrate Configurations and Integrations* - Max 10 standard integrations – integrations must be compliant to run on containerized environments.
• Prepare Construction Document
• Repoint existing Integrations on the target system to the BMC Helix ITSM platform
• Prepare Test Strategy/Plan Document
• Perform Unit Testing
• Assist Customer with System Testing and Integration Testing for up to three weeks
• Execute final cut-over as documented in the Migration Design Document
• Provide post-production assistance for up to one week.

Customer will be responsible for:

• Completing Helix ITSM OnPrem to OnPrem Migration Preparation Service
• Provisioning on-premises environment to install BMC Helix Data manager and host a copy of the required databases.
• Configuring the staging database in Customer’s environment
• Restoring copy of Customer’s production database on Customer’s staging database
• Providing access to BMC consultants to their Remedy ITSM on-premises staging environment including the new containerized ITSM platform.
• Performing user functional testing for a period of up to three weeks before production go live
• Providing an application subject matter expert (SME) with a good knowledge of Customer’s Advanced Configurations and integrations. This SME will also be required to assist with unit testing.
• Providing SME for any integrated applications to perform repointing of integrations and assisting with unit testing.
• Remediating Non-Standard Advanced Configurations and Non-Standard Integrations
• Applying fixes to Standard Configurations and Standard Integrations for non-migration related issues identified during user functional testing.

Project Milestones: The following Milestones are established between the Customer and BMC. Once BMC has reached a milestone, the BMC project manager will issue a milestone completion letter to the Customer.

• Milestone 1: Upon delivery of the Project Schedule
• Milestone 2: Upon delivery and approval of the Migration Construction Document
• Milestone 3: Upon completion of the Project Closeout meeting and the delivery of the project completion letter

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Proposed Project Schedule
• Construction Document
• Migration Design Document  
• Test Strategy/Plan document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• The ITSM Preparation migration service will have been executed prior to the execution of the Helix ITSM OnPrem to OnPrem Migration Service offering.
• Customer’s project team is staffed with experienced roles familiar with the Customer’s solution and business requirements.
• Remote access is available and will be provided.
• The customer completed BMC’s recommended formal training before this project started.
• Customer has met the architecture requirements of BMC Helix Data Manager including containerized ITSM platforms in scope for this offering.
• The customers on-prem BMC ITSM is version 7.6.04 or greater.
• The customers on-prem database is Microsoft SQL Server or Oracle.
• Migration and testing will be performed on QA (Dev Staging) and Pre-Production environments.
• BMC assumes that there are not any data integrity issues in Customer’s environment

Additional information:

• Estimated Duration: 18 weeks
• In-scope Product: BMC Helix Digital Workplace, BMC Helix ITSM
• Service Type: Deployment
• Availability: Active
• Success Service Code: ITSM_OPMS_002_OFFSHORE ITSM_OPMS_002_ONSHORE
• Date Last Updated: 03/28/2024