BMC Helix Digital Workplace Advanced (DWPA) Enhanced Service

What you get:

BMC will perform the following based on the selected levers:

Basic:

• BMC will configure 5 Basic* Services that can be requested by end users from BMC Digital Workplace.

Intermediate: 

• BMC will configure 5 Intermediate* Services that can be requested by end users from BMC Digital Workplace.

Advanced/Complex: 

• BMC will configure 2 Advanced/Complex* services that can be requested by end users from BMC Digital Workplace.

Bi-directional Service Connector:

• Assist the Customer with configuration of one integration from the following out-of-the box, bi-directional Service Connector* options:
  • Microsoft Active Directory Connector – Create and update users, groups, and computers in Microsoft Active Directory
  • AWS Marketplace Connector – Provision Amazon EC2 Cloud instances
  • AWS Service Catalog Connector – Import services from AWS Service Catalog
  • Azure Connector - Provision Azure services
  • Citrix Xen App Connector – Import virtual apps from the Citrix Xen App server
  • Citrix Xen Desktop Connector – Import virtual desktop from the Citrix Xen desktop server
  • Citrix XenMobile Connector – Provision a list of mobile applications available on the Citrix XenMobile server
  • Flexera Connector – Request licenses by querying Flexera database
  • Microsoft Office 365 Connector – Manage users in Microsoft Office 365

DWP Studio:

• BMC will assist the Customer with their DWP home page or create one custom page which will be accessed by the end user from BMC Digital Workplace.
• The enrichments will be limited to the capabilities provided by BMC Helix Digital Workplace Studio.

Pre-requisites:

• Customer has an implemented BMC Helix ITSM platform.
• Customer has a current license for BMC Helix Digital Workplace Advanced.
• Customer has a current license for BMC Helix Integration Service if using BMC Service Connectors.
• Customer has existing Foundation Data loaded. 
• Customer will be responsible for:
  • Conducting functional testing
  • Providing access to 3^rd party integration servers

Additional information:

• Estimated Duration: 1.5 to 4 weeks
• In-scope Product: BMC Helix Digital Workplace Advanced
• Service Type: Deployment
• Availability: Active
• Success Service Code: 
  • Standard Delivery: 
    • DWPA_ENBA_006_OFFSHORE
    • DWPA_ENIN_006_OFFSHORE
    • DWPA_ENAD_006_OFFSHORE
    • DWPA_SVCO_006_OFFSHORE
    • DWPA_DWST_006_OFFSHORE
  • Country-Specific Staffing: 
    • DWPA_ENBA_006_ONSHORE
    • DWPA_ ENIN_006_ONSHORE
    • DWPA_ENAD_006_ONSHORE
    • DWPA_SVCO_006_ONSHORE
    • DWPA_DWST_006_ONSHORE
• Date Last Updated: 01/08/2024

• The options of Basic, Intermediate & Advanced/Complex provide customers with the choice of creating additional services with varying complexity within their Digital Workplace catalog.

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria: BMC will have completed these consulting services when the in-scope consulting services have been completed and the deliverables have been delivered to the customer project manager.