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BMC Helix Digital Workplace Advanced (DWPA) Enhanced Service


Enhance your existing Digital Workplace Advanced (DWPA) instance by creating Requestable Services, along with selectable options to integrate an out of the box bi-directional connector, and/or enrich a current DWPA home page or create a custom DWPA home page of your own.

What you get:

BMC will perform the following based on the selected levers:


  • BMC will configure 5 Basic* Services that can be requested by end users from BMC Digital Workplace.


  • BMC will configure 5 Intermediate* Services that can be requested by end users from BMC Digital Workplace.


  • BMC will configure 2 Advanced/Complex* services that can be requested by end users from BMC Digital Workplace.

Bi-directional Service Connector:

  • Assist the Customer with configuration of one integration from the following out-of-the box, bi-directional Service Connector* options:
    • Microsoft Active Directory Connector – Create and update users, groups, and computers in Microsoft Active Directory
    • AWS Marketplace Connector – Provision Amazon EC2 Cloud instances
    • AWS Service Catalog Connector – Import services from AWS Service Catalog
    • Azure Connector - Provision Azure services
    • Citrix Xen App Connector – Import virtual apps from the Citrix Xen App server
    • Citrix Xen Desktop Connector – Import virtual desktop from the Citrix Xen desktop server
    • Citrix XenMobile Connector – Provision a list of mobile applications available on the Citrix XenMobile server
    • Flexera Connector – Request licenses by querying Flexera database
    • Microsoft Office 365 Connector – Manage users in Microsoft Office 365

DWP Studio:

  • BMC will assist the Customer with their DWP home page or create one custom page which will be accessed by the end user from BMC Digital Workplace.
  • The enrichments will be limited to the capabilities provided by BMC Helix Digital Workplace Studio.


  • Customer has an implemented BMC Helix ITSM platform.
  • Customer has a current license for BMC Helix Digital Workplace Advanced.
  • Customer has a current license for BMC Helix Integration Service if using BMC Service Connectors.
  • Customer has existing Foundation Data loaded. 
  • Customer will be responsible for:
    • Conducting functional testing
    • Providing access to 3rd party integration servers

Additional information:

  • Estimated Duration: 1.5 to 4 weeks
  • In-scope Product: BMC Helix Digital Workplace Advanced
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: 
    • Standard Delivery: 
    • Country-Specific Staffing: 
      • DWPA_ ENIN_006_ONSHORE
  • Date Last Updated: 01/08/2024

BMC will provide this Service with one or many of the approaches below:

Options Basic Intermediate Advanced/Complex Service Connector DWP Studio
Quantity 5 Basic Services 5 Intermediate Services 2 Advanced / Complex Services 1 out of the box bi-directional service connector 1 New DWP Home Page or 1 New Custom Page
Standard Delivery Credits Required 14 23 27 18 9
Country-Specific Staffing 24 39 44 25 13
Estimated Duration 12 Days 20.5 Days 20.5 Days 9 Days 7.5 days
  • The options of Basic, Intermediate & Advanced/Complex provide customers with the choice of creating additional services with varying complexity within their Digital Workplace catalog.

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document

Completion Criteria: BMC will have completed these consulting services when the in-scope consulting services have been completed and the deliverables have been delivered to the customer project manager.


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