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BMC Helix Continuous Optimization Migration Service


This Service will migrate Customer’s existing TrueSight Capacity Optimization (TSCO) solution to BMC Helix Continuous Optimization (BHCO) with up to two years of existing historical data.

What you get:

BMC will perform the following in one environment:

Analyze and Design

  • Conduct a workshop to analyze the existing TSCO implementation and provide overview of the migration process
  • Prepare Migration Design Document with an assessment of tasks required to support the migration to BHCO
  • Prepare Test Strategy and Test Plan

Prepare for Migration

  • Install and configure up to four Remote ETL* Engine (REE) servers
  • Install and configure the gateway server, if applicable
  • Migrate groups, users, and permissions from existing TSCO Remedy Single Sign On (RSSO) to BMC Helix SSO solution
  • Execute pre-migration tools against the existing TSCO instance


  • Execute the migration toolkit to assist with the migration of data and out of the box and Customer-defined ETL’s from TSCO to BHCO including up to two years of historical data
  • Assist Customer with migrating Customer-defined Data Marts* from TSCO to BHCO for up to 10 business days
  • Configure up to five BMC Helix Dashboards from TSCO to BHCO
  • Configure up to five reports in BMC Helix dashboards. Each report to include up to 10 metrics

Validate and Deliver

  • Prepare Construction Document
  • Validate BHCO environment with customer in preparation for go-live
  • Assist Customer with functional testing
  • Provide up to three days assistance with deployment to production

Customer will be responsible for:

  • Providing access to:
    • Capacity management administrators
    • Subject matter experts
    • Available documentation on the existing TSCO environment
  • Providing access and privileges to:
    • Systems and applications to be integrated
    • Existing TSCO environment
    • Servers where BMC Helix Continuous Optimization agents will be installed, if applicable
  • Conducting functional testing
  • Upgrading and/or installing BMC Helix Continuous Optimization capacity agents, if applicable

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
Country-Specific Staffing* 


Project milestones: The following milestones are established between the Customer and BMC. Once BMC has reached a milestone, the BMC Project Manager will issue a milestone completion letter to Customer.

  • Milestone 1: Upon delivery of the Project Schedule
  • Milestone 2: Upon delivery and approval of the Migration Design Document
  • Milestone 3: Upon delivery and approval of the Construction Document
  • Milestone 4: Upon completion of the Project Closeout meeting and the delivery of the project completion letter

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Migration Design Document
  • Test Strategy and Test Plan
  • Construction document

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.


  • For non-SaaS migrations, the BMC Helix Platform must already be implemented
  • Firewall ports must be open between REE servers and BHCO
  • Minimum hardware and software requirements to install the REE servers and capacity agents, if applicable
  • Minimum TSCO version is 20.02 or higher

Additional information:

  • Estimated duration: 8 weeks
  • In-scope products: BMC Helix Continuous Optimization, TrueSight Capacity Optimization
  • Service type: Deployment
  • Availability: Active
  • Success service code: BHCO_MIGR_002, BHCO_MIGR_002_ONSHORE
  • Date last updated: 10/01/2023

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