BMC Helix Action Request System Migration Service – Customer Built Applications Only
123+ CREDITS
What you get:
BMC Helix will perform the following:
Analyze and Design
- Identify and document Non-standard Configurations* and Non-standard Integrations*
- Prepare Migration Design Document
Prepare for Migration
- Conduct walkthrough of the migration process
- Install BMC Helix Data Manager (HDM) in Customer’s environment
- Run HDM discovery and data mapping
- Prepare Go Live Cut Over / Deployment Plan
Migrate and Test
- Transform* BMC Helix Action Request System (ARS) app related Foundation Data*, Application Data*, reporting (excluding BMC Helix Smart Reporting), and transactional data
- Migrate Standard Configurations* and Standard Integrations*
- Repoint existing Standard Integrations (up to 10) on the target system to the BMC Helix ITSM platform
- Perform Unit Testing
- Assist Customer with System Testing and Integration Testing for up to three weeks (for Standard Testing Support*)
- Migration and testing will be performed on quality assurance or pre-production environments
Final Cut-over and Post-Production Assistance:
- Execute final cut-over as documented in the Go Live Cutover Plan
- Provide post-production assistance for up to one week
Customer will be responsible for:
- Provisioning an On-Premise environment to install HDM and host a copy of the required databases
- Provisioning On-Premise client gateway servers to facilitate connectivity between Customer’s On-Premise systems and Helix System
- Configuring the staging database (DB) in Customer’s environment
- Restoring a copy of Customer’s production DB on Customer’s staging DB
- Providing access to BMC Helix consultants to Customer’s BMC Helix Remedy ITSM On-Premise staging environment
- Providing a fast, reliable connection from the On-Premise staging server to the Helix FTP server
- Performing System, Integration, and functional testing
- Adhering to temporary code or configuration freeze as recommended by the BMC Helix Project Team
- Providing an application subject matter expert (SME) with a good knowledge of Customer’s Advanced Configurations and integrations.
- Providing SME for any integrated applications to perform repointing of integrations and assisting with Unit Testing
- Migrating and remediating Non-standard Customizations, Configurations, and Non-standard Integrations
- Applying fixes to Standard Configurations and Standard Integrations for non-migration related issues identified during user functional testing
- Ensuring that standard integrations include AR API, Web Service and Rest API
- Preparing data load sheets as per BMC Helix standard guidelines
Project Milestones: The following Milestones are established between the Customer and BMC. Helix Once BMC Helix has reached a milestone, the BMC Helix project manager will issue a milestone completion letter to the Customer.
- Milestone 1: Upon delivery of the Project Schedule
- Milestone 2: Upon delivery and approval of the Migration Design Document
- Milestone 3: Upon delivery and approval of the Go Live Cutover Plan
- Milestone 4: Upon completion of the Project Closeout meeting and the delivery of the project completion letter
| Delivery Options | Success Credits Required |
|---|---|
Standard Delivery*
|
123
|
Standard Delivery Country Specific Staffing*
|
210
|
Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Project Schedule
- Project Status Report
- Migration Design Document
- Go Live Cutover Plan
Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- Customer’s On-Premise BMC Helix products:
- BMC Helix Remedy ARSystem version is 20.02 or later
- Customer’s On-Premise database is Microsoft SQL Server or Oracle
- BMC Helix Remedy Action Request System applications only to be migrated Only applications
- No data integrity issues in the Customer’s environment
- Workflows must be reconciled to suit the target environment
- ARS application database size is less than 3 TB
- Estimated Duration: Up to 16 weeks
- In-scope Product: BMC Helix ITSM
- Service Type: Deployment
- Availability: Active
- Success Service Code:
- ARS_MIGR_001_OFFSHORE
- ARS_MIGR_001_ONSHORE
Additional information:
Date Last Updated: 04/28/2025