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Accelerator: AIOps Anomaly Detection


This Service provides knowledge transfer of AIOps and machine learning capabilities of BMC Helix Operations Management (BHOM). It includes help with configuring univariate and multi-variate policies that leverage AIOps functionality to monitor the health of systems and applications.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop to transfer knowledge of BMC Helix AIOps and machine learning capabilities
  • Assist with configuring up to five policies, which can include monitoring, alarm, and variate policies

Customer will be responsible for:

  • Actively participating in knowledge transfer workshop
  • Configuring policies

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
Country-Specific Staffing* 


Deliverables: The parties understand and agree that BMC will not be responsible for any specified or implied deliverables resulting from these Consulting Services. A report or email may however be communicated to Customer to present the status of the Services (“Status Report”).

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • BHOM must already be onboarded and configured for user access
  • BHOM must already be collecting monitoring metrics

Additional information:

  • Estimated Duration: 2 Days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Advisory & Planning
  • Availability: Active
  • Success Service Code: MONI_ANOM_002, MONI_ANOM_002_ONSHORE
  • Date Last Updated: 10/28/2023

Getting started is easy

Service Highlights..