BMC Helix Remedyforce: Fundamentals for Administrators – Part 1 (WBT)
This course explains the concepts and procedures related to the administration and configuration of BMC Remedyforce. These concepts and procedures will help Administrators to use the application and configure the essential settings for an organization.
Major release:
BMC Helix Remedyforce
Good for:
Administrators
Course Delivery:
Web Based Training (WBT) | 2.00 時間
Course Modules
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Configuring Users and Queues
- Lesson 1: Configuring Users and Assigning Licenses
- Lesson 2: Managing Profiles and Passwords
- Lesson 3: Configuring Queues
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Configuring Application and Application Settings
- Lesson 1: Configuring the Application
- Lesson 2: Configuring Application Settings
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Creating Timelines, Email Services, and Understanding Knowledge Articles
- Lesson 1: Creating Templates
- Lesson 2: Creating Email Services and Workflow Rules
- Lesson 3: Understanding Knowledge Articles and Global Search