BMC Remedyforce: Fundamentals of Self Service Portal (WBT)
The BMC Remedyforce: Fundamentals of Self Service Portal online course is designed for BMC Remedyforce client users. This course introduces participants to the features of the Self Service portal.
It also explains the concepts and procedures that enable learners to manage tickets, create Service Requests, work with approvals, quick links, and Broadcasts in BMC Remedyforce, using the Self Service portal.
BMC Helix Remedyforce 2018
Web Based Training (WBT) | 1 時間
Managing Tickets and Service Requests
- Provide an overview of Self Service Portal
- » Create tickets and
- Manage tickets
Managing using Remedyforce Console
- Configure Remedyforce Console
- Manage using Remedyforce Console
Managing the Remedyforce: Administrators
- Configure Remedyforce Administration
- Administer using Remedyforce Administration