BMC HelixGPT Training

BMC HelixGPT is a Generative Artificial Intelligence (AI) capability within BMC Helix Service Management and BMC Helix IT Operations Management, helping in quicker problem resolution, better collaboration, and increased productivity.

Use BMC HelixGPT to analyze data quickly, generate content, optimize processes, and interact through conversational Q&A for incident and problem management. The AI-powered ServiceOps provides real-time recommendations based on historical and current data to support better decision-making.

BMC HelixGPT generates insights for incident analysis in a simplified, natural language, which helps agents find the root cause of the problem. It helps analyze and respond to employee queries and offers helpful interactions, enhancing the overall user experience.

LLM-based AI Agents can process natural language inputs and provide intelligent, context-aware responses. The AI Agent analyzes the query's intent, determines what actions it needs to take, and provides a tailored response while taking appropriate action. Autonomous AI Agents work and act with minimal human intervention. Multiple AI Agents are powered by BMC HelixGPT in the AI Service Management and AI Operations Management space, such as Employee Navigator and Insight Finder.

These courses contain numerous examples and demonstrations to guide students through the use cases of these AI Agents.

BMC HelixGPT Learning Track

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