Established in 1952, the National Bank of Kuwait (NBK) is the largest financial institution in Kuwait, with operations in global financial centers across Bahrain, China, Egypt, France, Iraq, KSA, Lebanon, UK, Singapore, Switzerland, USA, and UAE. NBK prides itself on a history of excellence that it attributes to stable management, unequivocal strategy, consistent profitability, high asset quality, and strong capitalization.
Seventy years into doing business, “The Bank You Know and Trust” is now recognized for offering a full spectrum of innovative, unrivaled financial and investment services and solutions to individual, corporate, and institutional clients. NBK also enjoys a dominant market share of local and regional clientele and operates Kuwait’s largest overseas branch network.
NBK faced a variety of challenges across several dimensions.
Asset discovery:
IT service management:
Capacity optimization:
NBK was eager to improve upon these areas by centralizing its services into a single location and optimizing its support resources through automation, process integration, and embedded intelligence.
NBK has been a BMC customer for more than 20 years. To address its new challenges, the bank turned to a suite of solutions within the BMC Helix platform to consolidate service and operations management, reduce the toil of manual processes, and elevate customer and employee user experiences, including:
NBK has enjoyed positive results across its key business concerns. BMC Helix Operations Management for ServiceOps allowed NBK to access BMC Helix real-time dashboards across the entire service and operations environment. The single pane of glass with a simplified user interface (UI) and analytics have helped reduce event noise and partially eliminate blind spots by prioritizing actionable alerts based on critical services and business impact.
BMC Helix Digital Workplace empowered the NBK service desk to build unified service catalogs used by the majority of the bank’s employees. BMC Helix solutions have also allowed NBK to:
NBK also achieved benefits across its critical business functions.
BMC Helix Discovery and BMC Helix CMDB:
BMC Helix ITSM, BMC Helix Digital Workplace, and BMC Helix Operations Management:
BMC Helix solutions will empower NBK to continue improving its service level availability (SLA) and customer response times; optimize its costs and asset utilization, planning, management, and forecasting; and create opportunities for new application development. These changes will help the organization achieve further efficiencies that deliver positive outcomes for NBK associates and customers.
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