Enterprises seek intelligent, cognitive service management solutions for sustainable success. How enterprises manage and fulfill service requests is no longer limited to IT or IT Service Management (ITSM). Enterprise Service Management (ESM) is gaining significant traction in extending appropriate ITSM technologies to non-IT lines of business. How can ESM benefit enterprises and across which lines of business? What ITSM practices are relevant to ESM, and which are not?

In this on-demand webinar, you will:

• Hear from a featured leading analyst on the rise of the ESM market, its benefits, and innovation opportunities
• Understand which ITSM best practices can be applied across ESM and non-IT lines of business, and how ITSM and ESM co-exist
• Hear the findings of the BMC Helix ITSM and BMC Helix Digital Workplace Forrester Total Economic Impact™ (TEI) Study commissioned by BMC

Deliver enterprise service management that benefits your employees, lines of business—and bottom line. Watch the webinar now.