Get the strategic guidance you need to ensure a successful project in this Gartner^® report. Topics include:

• Understanding how AI applications in ITSM can deliver significant benefits for the service desk, while also bringing implicit dependencies, costs and staff impacts of AI
• Ensuring the required data quality and compliance
• Integrating and improving your ITSM practices with AI  

Gartner, How to Achieve Success With AI at the Service Desk, by Mark Cleary and Rich Doheny, 29 August 2024.
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