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BMC Helix Service Modelling Service - Small

8+ CREDITS

This Service configures small service models using service blueprints in BMC Helix AIOps so that you can manage the underlying infrastructure and applications supporting your business services with the capacity of tracking performance indicators.

What you get:

To qualify as a small service model the following criteria must be met:

  • Number of hosts in the model must be less than or equal to eight
  • Number of software instances and/or components must be less than or equal to fifteen
  • All components to be used in the service model must exist in BMC Helix AIOps and the BMC Helix Database

You may choose one or any combination of the options listed below.

Option One model Five models Ten models
Number of small models
1
5
10
Credits required - Standard Delivery*
8
15
22
Credits required - Country-Specific Staffing* 
8
18
29
Estimated Duration
6 days
11 days
16 days

BMC will perform the following in one environment:

  • Assist Customer to identify and configure one small service and its related components
  • Assist Customer to validate the information for the service exists in BMC Helix Database
  • Configure:
    • Blueprint model using data provided by Customer
    • Small service model based on blueprint created
  • Prepare Solution Design
  • Prepare Construction Document

Customer will be responsible for:

  • Providing relevant information about the service to be configured
  • Providing access and privileges in BMC Helix environments
  • Providing application subject matter expert for reviewing the model blueprint
  • Ensuring all components to be modeled are present in BMC Helix Database
  • Reviewing draft service model and service blueprint in a timely manner

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design
  • Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

To qualify as a small service model the following criteria must be met:

  • All components to be used in the service model must exist in BMC Helix AIOps and the BMC Helix Database

Additional information:

  • Estimated Duration: Starting at 6 days (depending on quantities selected)
  • In-scope Products: BMC Helix AIOps
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code:
    • SRVM_SMLA_0001 – 1 Small Service Model
    • SRVM_SMLB_0002, SRVM_SMLB_003_ONSHORE – 5 Small Service Models
    • SRVM_SMLC_0002, SRVM_SMLC_002_ONSHORE – 10 Small Service Models
  • Date Last Updated: 12/27/2023

Related Resources:

Improve product skill and expertise with:

Self-service:

Additional BMC Services: 

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

*Definitions

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