Experience 354% ROI with the next generation in service management—BMC Helix. Get the rich out-of-the-box and industry-leading IT service management capabilities you’ve come to appreciate from BMC, plus:
Predictive, intelligent service management across multi-cloud environments
A modern, persona-based UI to open and resolve tickets
An agent experience transformed with intelligent, proactive processes
Data-rich reports and graphs for insight into all aspects of service management
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Quirónsalud doubles customer satisfaction with BMC Helix ITSM
Spain’s leading healthcare services provider improved service desk efficiency, end-user productivity, and customer satisfaction when then implemented BMC Helix ITSM.
2X better NPS
20% increase in first-call resolution
30% reduction in resolution time
“If you can dream it, you can build it on [BMC Helix ITSM]. When you buy their product, there is so much more in that box than what you think.”
— Systems Administrator, Education