Plan your roadmap to optimal IT service management “2022 Strategic Roadmap for IT Service Management”

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New ways of working call for a new vision for IT service management. In this report, Gartner discusses five key areas of focus for I&O organizations to deliver better digital experiences, support DevOps and agile innovation, and leverage the power of AI and automation for greater effectiveness and efficiency. Topics include:

Analyzing the gap between the current state and optimal future state of ITSM
How to make and measure incremental progress toward I&O maturity
Service management recommendations and best practices to enable the modern enterprise

Plan your roadmap to optimal IT service management “2022 Strategic Roadmap for IT Service Management”

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