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2024 Gartner®Market Guide for Integrated HR Service Management Solutions “Market Guide for Integrated HR Service Management Solutions”

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Put GenAI to work for better HR service delivery

New capabilities are making today’s IHRSM solutions more powerful than ever—but they can also inflate costs. Find out which features are truly essential, which vendors can deliver them effectively, and how to make the right decisions for your organization in this Gartner Market Guide. Topics include:

  • Emerging GenAI capabilities to enhance employee experience and agent productivity
  • Recommendations to maximize the success of your IHRSM initiative
  • Solution types and Representative Vendors in the fast-changing IHRSM market


Gartner, Market Guide for Integrated HR Service Management Platforms, By Eser Rizaoglu, Ron Hanscome, Ranadip Chandra, 13 May 2024.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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