Remedy IT Service Management 9.1: What's New (WBT)
The BMC Remedy IT Service Management 9.1 What’s New online course is designed for ITSM application users with previous BMC Remedy IT Service Management 9.0 education and experience. This self-paced course introduces participants to the new features in ITSM 9.1, using examples and simulations to ensure experienced 9.0 users gain the knowledge necessary for 9.1 proficiency.
Major release:
BMC Helix ITSM 9.x
Recommended Prerequisites:
Good for:
Administrators, Developers
Course Delivery:
Self Paced | 2.00 時間
Course Modules
-
Enhancements to BMC Remedy ITSM Data Access
- Updates in BMC Remedy ITSM 9.1
- Introduction to Row-Level Security
- Introduction to Hierarchical Groups
- Introduction to Assignment Menus
-
Enhancements to UDM and Data Wizard
- Updates to the UDM Foundation Data Spreadsheets
- Merge Company Data using Data Wizard
- Merge Support Group Data using Data Wizard
-
Dev-to-Prod Updates and Other ITSM 9.1 Changes
- Include OOTB, Overlaid, and Custom Objects in the Deployment Package
- Add SRD, PDT, and Supporting Data to Deployment Package
- Roll Back the Deployed Package
- SLM Archiving Association with ITSM and SRM
- SLM Archiving Policies