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BMC

BMC Helix Digital Workplace 19.x: Fundamentals Catalog Administering – Part 2

BMC Helix Digital Workplace offers two applications, Digital Workplace Client and Digital Workplace Catalog. BMC Digital Workplace Catalog is an enterprise app store solution designed to be the center of your digital workplace. BMC Digital Workplace Catalog integrates with external fulfillment systems through service connectors, custom interfaces to enable communication between the catalog application platform and the different fulfillment systems.

This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace Catalog.

Note: This course will cover all the BMC Digital Workplace Catalog concepts. All the concepts related to BMC Digital Workplace applicable for the Basic and Advanced product licenses are covered in the BMC Digital Workplace 18.x: Fundamentals Administering training.

Major release:

BMC Helix Digital Workplace 19.x

Good for:

Administrators

Course Delivery:

Instructor Led | 40 時間

Course Modules

  • Introduction to BMC Digital Workplace Catalog
    • Describe BMC Digital Workplace Catalog
    • Describe Catalog Product Architecture
    • Describe Product Compatibility and Version Check
    • Describe Administrative Roles and Consoles
    • Explain Integration with BMC Digital Workplace
    • Connect your Catalog to External Systems
    • Integrate Catalog with Remedy with Smart IT
  • Create and Configure Service
    • Create a New Service
    • Add a Simple Workflow
    • Define Service Level Agreement (SLA)
    • Make Cost and Quantity Adjustments
    • Publish and Approve a Service
    • Describe Service Versions and Revisions
    • Create and Manage Service Versions and Revisions
    • Describe Virtual Marketplace/Entitlements
    • Create and Manage Virtual Marketplace
    • Add Services, Groups, and Users to Virtual Marketplace
    • Distribute Service Items into Virtual Marketplaces as Asset Manager
  • Workflow Using Remedy Connector
    • Describe Workflow Best Practices
    • Describe Workflow Actions Available Through the Remedy Connector
    • Create Basic Workflow Using Remedy Connector
    • Create Basic Workflow with ManagementLevel Approvals
    • Create Multi-Fulfillment Workflow
  • Application Settings and Reports Tab
    • Enable the following setting:
      • Questions to share responses between multiple services in the same cart
      • Quick request view for enhanced services and bundles
      • Default limit for OBO users in a multiuser request questionnaire
      • Multi-word search for enhanced catalog items in BMC Digital Workplace
      • Search for service requests by submitted responses
    • Define and View Different Reports
  • Workflow using Other Connectors
    • Describe Service Connectors
    • Configure Active Directory Connector
    • Create Active Directory Connector Workflows
    • Configure REST Connector
    • Create REST Connector Workflows
  • Asset Groups and Service Actions
    • Create and Manage Asset Groups
    • Display Assets on the My Stuff Page
    • Create Service Actions
    • Create Workflow for Service Actions
    • Create Questions for Service Actions
  • Troubleshooting BMC Digital Workplace Catalog
    • View Request Status and Errors on the Digital Workplace Catalog Console
    • Stop and Start Digital Workplace Catalog Server
    • Enable Logging in Digital Workplace Catalog
    • Review the Digital Workplace Catalog Logs in Text Editor
    • Monitor the service request interaction in real time
    • Investigate issues with the integration script
    • Investigate issues with the approval engine
  • Remedy Connector – Advanced Use Case
    • Define an Advanced Remedy Connector Workflow with:
      • Request fulfillment using multiple ITSM records
      • Conditional statement used to dynamically determine condition execution
      • Elements to update the incident with values
      • Element to send a notification to the Service Catalog Manager
      • Non-blocking join (Exclusive gateway) to join multiple paths and improve workflow readability