BMC Helix ITSM – AR System 19.x: Fundamentals Administering - Part 1 (WBT)
In this interactive Web Based Training (WBT) course, participants learn concepts that will build the foundation necessary to develop and administer applications in Remedy AR System. This course introduces Remedy AR System architecture, terminology, concepts and functions. Participants learn how to navigate BMC Remedy Mid-Tier and BMC Remedy Developer Studio in order to perform various tasks and how to apply these concepts in their own environments. Participants will also learn tasks such as creating forms and objects in order to begin to experience the power of Remedy AR System.
Major release:
BMC Helix ITSM 19.x
Good for:
Administrators, Developers
Course Delivery:
Self Paced | 2 時間
Course Modules
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Getting Started with Remedy Action Request (AR) System
- Remedy AR System Overview
- Remedy AR System Architectural Overview
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Understanding Installation Basics of Remedy AR System
- Planning and preparing to install Remedy AR System
- Understanding post installation configurations
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Managing Licensing for the User Base
- Licensing Overview
- Managing Licenses
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Fundamentals of Administering Remedy AR System
- Navigating the AR System Administration Console
- AR System Server Groups Overview
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Remedy AR System Application Components Overview
- Remedy AR System Forms Overview
- Remedy AR System Fields Overview
- Workflow Fundamentals
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Remedy AR System Security Administration Overview
- Access Control Overview
- Users, Groups and Roles Overview
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Introduction to BMC Remedy Developer Studio
- BMC Remedy Developer Studio - Application Overview