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Apollo 13 - An ITSM Case Experience™

The Apollo 13 – an ITSM case experience™ simulation game is an intense, one-day training in which ITIL® V3 concepts and processes are experienced through the use of an interactive game. In this training, real life situations taken from the Apollo 13 mission are simulated. You will work in a team, playing the roles of the Mission Control Center in Houston. Your mission: bring the crippled spacecraft and its crew safely home. By doing so, you and your colleagues will learn and experience all the benefits of ITIL best practice solutions.

This experience puts a team in charge of Apollo 13 leveraging the strengths of ITSM and management skills of the group.  Our objective is to provide a cross-organizational view of the critical and practical role that ITSM plays in delivering business value.  This simulation provides an opportunity to increase team communication, evolve organizational roles and develop deeper insights into the role of IT service management within the business environment.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

Major release:


Good for:

IT Executives, IT Implementers, IT Managers

Course Delivery:

Instructor Led | 8.00 時間