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Why Upgrade to Remedy 9?
16 reasons you'll love it
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Delivered from the cloud or your own data center, Remedy 9 provides a better user experience, increased service agility, integration to other lines of business, and low TCO. Upgrade today to see what you’ve been missing.

See what Remedy 9 offers

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Remedy 9 provides your enterprise with a variety of benefits

Deliver the core elements of IT service management and ITIL® with cloud delivery, mobile-first design, intuitive experiences and high levels of automation.

  • Faster ticket resolutions through automation
  • Smarter decision making through auto-suggestions
  • Enhanced user productivity with intuitive UX
  • Easier & faster admin capabilities
  • Powerful integrations through Rest APIs
Take a look at all the features included in Remedy:
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Remedy 9 is part of an integrated set of IT solutions designed to accelerate your IT processes, improve customer satisfaction, and provide your organization with a competitive advantage.

  • Optimized for social, mobile, and web experiences
  • Faster, context-aware search
  • Expanded ITSM personas for personalized experience
  • Intuitive, minimalist, drag-n-drop UI
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Ensure your team is delivering flawless Remedy application services by more easily orchestrating back-end processes.

  • Accelerated upgrade process with automated customization reconciliation
  • Zero-downtime platform upgrades
  • New, modern architecture with backwards compatibility
  • Highly scalable and efficient
  • Enhanced data privacy controls
  • Supports compliance with double authentication for important tasks
  • Flexible permission models for complex org structures
Take a look at all the features included in Remedy 9:
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BMC Helix ITSM enables holistic management of all applications and services from a single pane of glass across multi-cloud environments.

  • BMC Helix Multi-Cloud Service Management enables brokering of tickets, incidents, and integrations across multi-cloud services and providers
  • Cognitive automation transforms the service desk agent experience
  • Container deployment lets you run BMC Helix Remedy on any type of public cloud
Take a look at all the features included in Remedy 9:
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Achieve fastest time to value with Modern Service Desk Consulting

Our global Consulting Services team provides the expertise and best practices to help you quickly and effectively upgrade to the latest version of Remedy.

  • We evaluate architecture needs, explain the impact of new product features, and show you how existing customizations can be enabled through out-of-the- box functionality.
  • We upgrade the Remedy Action Request System and Remedy ITSM application, while migrating workflow, integrations, and data.
  • We transfer knowledge to your Remedy team and provide go-live and post-go-live support to ensure upgrade success.

Get started with your Remedy 9 upgrade