Helix Business Workflows

Your responsibility for team management, budget planning, and process improvements means continually addressing case management reporting, and demonstrating the business value of your organization.

With Helix Business Workflows you can:

• Deliver a competitive edge with a new ambient service experience
• Easily configure workflows for Knowledge Management, Service Levels, and Task Management
• Simplify service offerings with an enterprise service catalog
• Manage team productivity with detailed reports, activity feeds, and dashboards
• Standardize and streamline information with defined templates
• Generate appropriate audit trails

Your goal is to work fast and with high quality. You want tools that help you deliver a great experience by registering and resolving customer issues quickly and effectively, and building on the knowledge base that you and other specialists rely on.

With Helix Business Workflows you can:

• Easily find resources and solutions with intuitive digital user experiences
• Save time when creating cases with auto-populated case details
• Work faster with re-usable templates
• Deliver a great service experience by capturing real-time information
• Improve quality with automatically displayed knowledge articles needed for case resolution
• Collaborate with peers by authoring and sharing knowledge articles

You champion the digital workplace and look for ways to translate innovative ideas into solutions. Your job is to understand the needs of the business, turn them into functional requirements, and ensure applications are aligned as business needs change.

With Helix Business Workflows you can:

• Add immediate value in areas where employee engagement is important
• Create an infrastructure agile enough to adapt to rapidly changing demands with an employee-centric, omni-channel experience
• Tailor the user experience and create workflows to deliver self-service solutions
• Reduce the need for manual tasks with automated workflows for common requests
• Enable and author knowledge-based self-service articles
• Automate manual processes

You travel often, use multiple devices, and spend a lot of time online collaborating with others. You like to solve issues on your own and need quick and easy access to all IT services as well as non-IT resources.

With Helix Business Workflows you can:

• Have intelligent conversational experiences through chatbots and virtual agents
• Resolve issues on-the-go with service requests and knowledge articles
• Receive in-app notifications across multiple channels
• Perform your role with minimal disruption and deliver results