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MyIT 3.x and Remedy with Smart IT 1.x: Administering and Configuring

This instructor-led course provides BMC MyIT application administrators with the information and experience they need to begin configuring the BMC MyIT applications, using the functionality provided through the BMC MyIT Administration Console.

It also covers the administration and configuration of BMC Remedy Smart IT.

Through a combination of lecture and hands-on lab exercises, you will learn how to perform the tasks of a MyIT Administrator and a Smart IT Administrator.

Included in this course is an optional examination for BMC Accredited Administrator: BMC MyIT 3.x and Smart IT 1.x.

Major release:

MyIT 3.x

Good for:

Administrators

Course Delivery:

Instructor-Led | 40.00 時間

Course Modules

  • Introduction to BMC MyIT
    • MyIT overview, benefits, and features
    • Enhancements in version 3.0
    • Integration with BMC MyIT Service Broker
    • Unified Catalog, installation, notification, and additional enhancements
  • MyIT Configuration
    • Enabling a map’s license
    • Obtaining a Google Maps license
    • BMC MyIT and BMC Atrium Single Sign-On
    • Setting up Administrator
    • Localizing titles and messages
    • Changing terminology and client functionality options
    • Making configuration changes to integrated applications
    • Configuring multitenancy
  • Deploying MyIT
    • Deploying BMC MyIT application
    • Rebranding the BMC MyIT Universal Client
    • Disabling addition of attachments to requests
  • MyIT Common Use Cases
    • MyIT use cases: Check status and notifications; Find places and assets; Solve problems with self-help; Request services and apps; Report issues, updates, and appointment scheduling
    • Solving Problems with Self-help
      • Creating how-to articles
      • Importing articles from BMC Knowledge Management
      • Creating profile links to self-help resources
      • Adding QR codes to assets
      • Setting up the help desk and calendars
    • Requesting Services and Apps
      • Requesting services and apps
      • Integrating with BMC Service Request Management
      • Configuring categories and requests
      • Creating quick pick lists
      • Configuring Advanced Interface Forms for BMC MyIT
      • Setting up sections in the Unified Catalog
    • Virtual Agent
      • MyIT Virtual Chat concepts and features
      • Using and configuring the Chat Console
      • Administering MyIT Virtual Chat
    • Administering Smart IT
      • Adding custom fields to your views
      • Adding dynamic menu fields
      • Configuring actions in Smart IT
      • Out-of-the-box mandatory fields
      • Configuring notifications and automatic following for Smart IT
      • Rebranding Smart IT for the universal client
    BMC Accredited Administrator

    Accreditation is available upon successful completion of this course.