ITIL®: Managing Across the Lifecycle
This intermediate-level course offers candidates the ability to achieve the ITIL® Expert certification upon passing the ITIL: Managing across the Lifecycle exam. This certification completes the ITIL® Intermediate Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the lifecycle practices. Participants will learn to implement, manage, and improve Service Management according to ITIL guidelines. An interactive approach is used, combining lecture, discussion, and exercises.
On completion of this certification, the student will earn 5 credits.
Note: Candidates are required to read the APMG Terms and Conditions carefully before signing up for the class.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
IT Implementers, IT Managers
Instructor Led | 40.00 時間
- Lifecycle positioning and transition : The difference between open-loop and closed-loop systems ; Complex Monitor Control loops ; ITSM Monitor Control loops
- Relationship between Business and IT : How to achieve business value with people, process, and function
- How to achieve business value with supplier relationship and technology alignment
Management of Strategic Change
- Value creation challenge
- Critical success components to managing lifecycle risk
- Business benefits : Determining Benefit Realization ; Determining Value to Business VOI, ROI ; Determining Variable Cost Dynamics (VCD) ; Alignment of business policy, future direction, and Demand Management; Alignment to service portfolio and service catalog management
- Planning and Defining scope
- Resource and Capability planning : Awareness of design and delivery model choices ; Budgeting, costing, service assets
- Controlling Quality:Quality opportunities ; Intangible and Measurable benefits ; Assets: Service and Strategic
- Strategic Influencing :Defining awareness communication activities ; People Education and knowledge transfer management
- Customer liaison :Business Relationship Management ; Service Structure and Value nets and value chains ; Termination and Retirement of Services
- Challenges, Critical Success Factors, and risks to service management
- Identification of Risk
- Evaluation of Risk – CFIA, FTA, BIA, SFA, Risk Analysis, and Management
- Corrective actions
- Controlling risk
- Transfer of risks
- Service Provider risks
- Contract risks
Managing the Planning and Implementation of Service Management
- Activities during Plan, Do, Check, Act including Aspects of Strategy and the 4 P’s of Strategy
- Policy considerations : Strategy considerations ; Design considerations ; Transition considerations
- Directing : Value of achieving business goals by guiding, leading, and monitoring