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Automation in Portugal’s social security systems improves service for millions

  • 10-Minute job creation


    job creation

  • 30% Drop in maintenance costs

    30% drop

    in maintenance costs

  • 1000s Of staff hours saved annually


    of staff hours saved annually

Business Challenge

Instituto de Informàtica provides Portugal’s social security agency with critical systems at over 500 locations for processing applications, confirming eligibility, and ensuring that Portuguese citizens receive their government benefits. The application support team manages more than 900 batch jobs that are critical to keeping relevant data accessible and manageable. They needed a workload automation strategy to reduce processing delays and errors while improving operational efficiency and productivity.

BMC Solution

To meet batch processing needs and support the longer-term automation strategy, the team implemented Control-M. The solution’s rich functionality, simplicity, and automation facilitate reliable completion of batch jobs and deliver major productivity increases. Integration with Microsoft® Active Directory®  simplifies user management. Automated file transfers ensure that benefit payment transactions and other large file transfers occur reliably.

Business Impact

With Control-M, the application support team enjoys the advantages of advanced workload automation and management of batch processes from a single point of control.

  • Scheduling capabilities and calendar interactions are boosting productivity and saving thousands of hours of staff time each year.
  • Deployment jobs are created in 10 minutes instead of 3 hours.
  • The updated scheduling tool has cut licensing and maintenance costs by 30 percent a year.
  • Self-service saves schedulers up to two hours a day by enabling project managers to access job status information without IT assistance.
  • Mobile interface will provide self-service access from mobile phones, giving project managers fast access at any time, from any location.

「我々のような組織にとって、運用上の効率改善と運用リスクの削減は重要な役割を担っています。 Control-M の導入により、さまざまな作業をより短時間に完了でき、ジョブをより確実に実行することでリスクを最小化できるようになりました。 また、セルフサービスを使用することで、自身の生産性を向上させながら顧客によりよいサービスを提供できます」

— Wilson Lucas (Instituto de Informàtica 社、Applications Support Manager)

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Control-M ソリューション概要
Control-M ソリューション概要